IDRA certified with ISO 20252 “Market, opinion and social research”

Quality is what sets us apart from our competition. IDRA Research & Consulting is certified with ISO standard 20252 “Market, opinion and social research”. This standard sets out requirements in a Quality Manangement System for organizations conducting market, opinion and social research.

The standard is divided into five sections which collectively cover the end-to-end process of a research project. These sections are:

  • Research process management systems
  • Managing the executive elements of research
  • Data collection
  • Data management and processing
  • Reporting on research projects


IDRA is a pioneer for this certification in Albania and Kosovo showing yet again our dedication to the quality of our work.

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