Support to Improve Citizen-Centric Public Service Delivery in Albania

  • Economic Growth
  • Democracy & Governance

The EU funded project “Support to improve citizen-centric public service delivery”(IPSD) is part of the reform of public services delivery which is being driven by the initiative “Innovation against Corruption: Building a Citizen Centric Service Delivery Model in Albania” undertaken by the Government of Albania since 2014. The project is implemented by a Consortium including Humelica (leader – Belgium), GOPA Consultants (Germany), ICON-Institute (Germany) and IDRA Research & Consulting (Albania).

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The General Local Plan linked with Medium Term Budget Planning - Klos Municipality

  • Urban Development

The General Local Plan of Klos Municipality is a result of the commitment of Klos’municipality to properly respond to legal obligations, especially after the Administrative Reform in 2015, but primarily to guarantee a good – administration in its territory, and create the foundations for a sustainable development in the next 15 years, and beyond. The project of the Local General Plan is implemented by the Municipality of Klos, with the technical support of IDRA Research and Consulting Sh.P.K. and the Program for Decentralization and Local Development (dldp) of the Helvetas Swiss Intercooperation.

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Court User Survey - Improving the quality of services offered by Albanian courts

The main objective of the study was to obtain citizens’ opinion on the quality of the services provided by the courts of Albania. ¾ ¾The information is gathered through a questionnaire developed by the CoE experts, composed of 40 set-answer questions and 2 open-ended questions.

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Front Office-Back Office Feasibility Study

  • Democracy & Governance
  • Monitoring & Evaluation

The consortium composed by Ernst & Young and IDRA has been awarded a contract by ADISA on "Feasibility Study on Implementing Font-Office-Back Office Separation". The purpose of this assignment is to conduct a feasibility study on the separation of Front Office from the Back Office in central government institutions in Albania under Agency for the Delivery of Integrated Services in Albania (ADISA) scope, in order to combat corruption and increase the quality of service, transparency, accountability, and efficiency.

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Court Users Surveys - 2015

  • Democracy & Governance
  • Monitoring & Evaluation

IDRA was contracted by “Support to Efficiency of Justice – SEJ Joint Project between EU and CoE to conduct a court user survey. The Court Users Survey aims to shed a light and help to understand, on the basis of the reliable indicators, the priority actions that need to be taken as identified by direct court users and users of the justice system of Albania.

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Millennium Challenge Threshold Agreement

  • Economic Growth
  • Democracy & Governance
  • Monitoring & Evaluation

The MCC Albania Threshold Program II (2008-2011) supported reforms in the i) Tax Administration, ii) Business Licensing iii) Territorial Planning, and iv) Private Sector and Civil Society Engagement. IDRA was the main local sub-contractor dealing with M&E efforts, surveys, training of public structures etc.

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Monitoring and Evaluation Platform - ACCESS Georgia 2015

  • Monitoring & Evaluation

The Advancing CSO Capacities and Engaging Society for Sustainability (ACCESS) Project works to strengthen civil society organizations (CSOs) throughout Georgia. It is a five-year $5.5 million USD project funded by USAID and implemented by East-West Management Institute (EWMI) and its local partners. IDRA was involved reviewing the M&E component of the project and built a web based management information platform for its tracking.

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Citizen Voice on Territorial Reform (2015)

  • Democracy & Governance
  • Monitoring & Evaluation

The “Citizen Voice survey” on the Territorial and Administrative reform was launched by the Albanian government with the financial support from the STAR Project (Support to Territorial and Administrative Reform). IDRA was awarded the contract to conduct a comprehensive national household survey in order to see the awareness, knowledge and support levels of general public.

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Local Government Project in Albania

  • Democracy & Governance
  • Monitoring & Evaluation

USAID/Local Government Project in Albania followed as a continuation of previous USAID/LGDA (2004-2007) working with 10 Municipalities throughout Albania to foster local economic growth, improve local governance, strengthen civic and private sector engagement in local development.

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Education Investment Decision-Making Framework

  • Democracy & Governance
  • Monitoring & Evaluation

This project was commissioned by an EU financed project under the Infrastructure Projects Facility in the Western Balkans (IPF). The project started in April 2011 and aimed at creating a platform for informed decision-making on investment for education facilities in Albania.

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Tax Compliance Cost Survey - Albania

  • Economic Growth

The purpose of the this IFC-ordered Tax Compliance Cost Survey was to evidence the costs incurred by taxpayers in meeting the requirements laid on them by the tax system (including tax legislation, implementing regulations and other tax authorities requirements) over and above the tax dues, as well as to have the taxpayers’ perception on tax authorities....

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